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Refund policy

Class registrations 

Class registrations may be canceled within 48hrs of booking for a refund to to original purchase method.

We offer to make adjustments to your class registration and refund for store credit when you contact us with your request up to 7 days before your registered class date. If the registered class begins in 7 or less days refund or rebooking for a new class date is subject to a $10 rebooking fee. 

 

All students are required to accept the following refund policy and safety protocols when registering for a class or workshop:

  • I understand it is my responsibility to show up to class. I will not be refunded or credited for missed classes. This includes having to quarantine for COVID-19 exposure, travel quarantine or testing positive for COVID-19.

  • I understand that I must follow all safety protocols and guidelines of Fifth Street Studio. Failing to do so will result in forfeiting your registration fee and removal from your class.

  • I will make every effort to keep the studio a safe space and clean space.

In the event that your class is cancelled due to circumstances outside of our control (including a city-mandated shutdown), all currently enrolled students will receive a refund in the form of a credit. This credit does not expire and can be applied to any class or workshop in the future.

 

For physical items

We offer returns for store credit and exchanges within 30 days of purchase date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fifthstreet.studio. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fifthstreet.studio.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.